ILEXSOFT User Forums

Hi, all of my installed versions of HD (6.0, 6.5, 7.0) stopped working after recent update to OS 13.3.1 I tried resintalling but no luck. Symptoms are that files will not open in HD with double click & in the menu bars are greyed out in each program, so I can Open or Create a file. Is there some...

Andrew, is R7 backwards compatible with Mac Intel chips?

Hi Andrew,

I would be happy to test a beta, then check on Doors mapping to whitespace. You can send a beta link to the same email on my account.

-Erin

I checked shortcuts. Pan is mapped to 'H' and there is no mention of spacebar in my keyboard assignments. I haven't installed any new software, except upgrading to R6.5.

I've emailed the video file to tech support email.

-Erin

Hi, I am having intermittent problems where text command exits out when I hit the space bar. Meaning I can only type one word at a time. I have to re-open the text, type another word, repeat. For now I'm typing my text in pages and copying it into HD6.5 when it's done. That's not a viable ongoing so...

Has anyone successfully reverted an R5 file to HD17 using Save Special>Save as older Version command? I've tried get corrupted files that lock up HD17 when I try to open them. Saving as DWG does the same thing. So far my only workaround is saving as DXF and opening in HD17, which loses lots of work.

Hi guys, I am using the trial and noticed two things. 1)When I click on an existing print area, the object info shows a text box for the print area name. I was very excited that I could change the name of an existing print area. However, the change doesn't 'stick'. Am I doing something wrong? 2) The...

I lost my activation email & don't have my activation code written down. Anyone know name and path to the license file so I can pull it off backup & get into a fresh installation of HD?

Hello Andrew,
I'm a few hours into 17.1. I am unable to use the gradient slider on my color menu. If I try to slide the 'ball', my color goes to black 255 and exits me out of the color picker window.

Thanks,
Erin

Andrew, I have 40+ of the same style in a document. A style I don't use. Is there a quick way to remove them all, other than click-minus 40 times?

Tony, I have the same problem. It's from importing/converting DWG files. Andrew gave me the solution, figure it's ok to share: First step, back up your file :) go into Drawing manager, click line types. I scroll to the bottom of the list & select the last line type click the '-' (minus) sign bel...

Thank you Andrew, I just sent the file to support. I had another user try it in 16.2, but they couldn't open it either. We even tried a copy in 1.8.7

I think it's a wayward hatch.
Thank you for the aid and the quick response, it is greatly appreciated.

Erin

Anyone have a fix for this: I was working in a HD16.1 file, no problems. I saved, closed. Tried to reopen the file and it is completely locked up (not responding via Force Quit). The backup file does the same thing. I have already done a hard restart of the computer, no luck. I have an email in to t...

Aloha, I am working my normal workflow (keystrokes, shortcuts, etc). Today I have accidentally (somehow) activated Programmetry and Projections with a keystroke combination. This has happened 9 times now. I am not sure what I could be doing to activate it. I checked my shortcuts and made sure that n...

Thank you for the new nudge. I am having a strange behavior when I use stretch in 16.0.2 If I am on my primary screen (my mac laptop), stretch works fine. If I move my HD window to my secondary screen (acer HD monitor) the stretch selection window zooms in, jumps around and presents 'ghost' selectio...